Service Quality, Guest Experience & Hospitality Performance Expert

My career in hospitality spans more than four decades, dedicated to management, leadership and operational excellence within prestigious international hotel chains. Over the course of my career, I have held various roles within groups such as Le Méridien, Le Royal Méridien, Hyatt Regency, Grand Hyatt, InterContinental, Nova Park, Crowne Plaza, Sheraton and Holiday Inn.

My international experience has taken me to work across several destinations and cultural environments, including in Europe — Munich, Geneva and Zurich — in Africa — Tanzania and Egypt — as well as in the Middle East, in the United Arab Emirates, Saudi Arabia and the Sultanate of Oman. I notably held Regional Director responsibilities for IHG in Saudi Arabia, overseeing several properties in Riyadh, Najran and Al Khobar.

From luxury hotels to concierge services

This extensive experience has given me a deep understanding of what truly makes the difference in hospitality: attention to detail, anticipating needs, discretion, personalization and consistency in service quality. Today, I bring this expertise to concierge services, offering an experience inspired by the standards of high-end international hospitality. Our ambition is simple: to give every client the same level of attention, professionalism and rigor expected in the most prestigious hotel establishments.

An ongoing expertise

Alongside my concierge work, I also act as a mystery guest for hotels and restaurants. This activity allows me to observe and evaluate the guest experience with a professional eye, from check-in through to the smallest details of the guest journey.